Behavioral Health Resources
A compassionate, practical first-call guide for Plymouth and Bristol County employers and employees — what's already available, and how to reach it.
Statewide, 24/7
Massachusetts Behavioral Health Help Line
This is a good first number to know and share — it's free, confidential, and available around the clock, regardless of insurance status.
Local, Community-Based
Community Behavioral Health Centers (CBHCs) serving Plymouth & Bristol County
CBHCs are state-designated behavioral health access points offering both routine clinical services and crisis support.
Child & Family Services CBHC – Plymouth
61 Industrial Park Road, Plymouth, MA 02360
Phone: (877) 996-3154
Serves a broad South Shore/South Coast area including Duxbury, Hanover, Kingston, Marshfield, Pembroke, Carver, and other nearby towns.
Community Counseling of Bristol County (CBHC)
1 Washington Street, Taunton, MA 02780
Core Clinic and Crisis Services available 24/7/365
Call the CBHC's 24/7 crisis line at (800) 660-4300. The main office line is (508) 828-9116.
Source: mass.gov's official "Find a CBHC" directory.
If this is a crisis
If there is an immediate safety risk, call 911 or go to the nearest emergency room. For urgent, non-life-threatening behavioral health needs, call the Massachusetts Behavioral Health Help Line at 833-773-2445 (24/7, call/text/chat) or the CBHC crisis line serving your area, listed above.
For Employers
What HR can say — without collecting PHI
HR's role here is simple: point people to a first call, and don't ask for details. Here's how to do that responsibly.
Share resources openly, before a crisis
Put the MA Behavioral Health Help Line number and your local CBHC's crisis line in open enrollment materials and the employee handbook — visible before anyone needs them, not buried afterward.
Know what's already in your plan
Ask your advisor what EAP and telehealth behavioral health benefits already exist in your current plan. Confidential digital mental health programs are common in group plans, and employers are never notified who uses them — that confidentiality is a feature, not a gap.
Don't ask for details
You can point an employee toward a resource without asking what's wrong. Keep the referral general and let clinical professionals handle the rest.
Say something simple and kind
"I'm not asking for details, but I want to make sure you know there's support available" goes a long way — and it doesn't require collecting any protected health information.